Privacy Policy

Introduction

We respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the choices you have regarding your information. Please read it carefully. If you have questions or wish to exercise any rights described here, contact us at [email protected].

Information We Collect

We collect information that helps us provide and improve our services, manage accounts, and comply with legal obligations. Types of information we collect may include:

Account information: name, email address, username, password, date of birth and other basic account details you provide when you register.
Identity and verification data: copies of identity documents and proof of address when required to verify identity or meet regulatory requirements.
Usage and gameplay data: records of games played, wins/losses, session times, and interactions on the site or app.
Technical data: IP address, device information, browser type, operating system, and connection data.
Communications: messages you send to our support team, promotional preferences, and other correspondence.
Location data: approximate location derived from IP address or device settings to ensure compliance with regional rules.
Marketing data: preferences and opt‑in choices for receiving promotional messages.

How We Use Your Information

We use personal data for clear and limited purposes:

To set up and manage your account, authenticate your access, and provide customer support.
To verify identity and to meet legal and regulatory obligations.
To operate our services, process gameplay, and maintain account history.
To detect, investigate and prevent fraud, abuse, or other unlawful activity.
To send you transactional messages, service updates, and, where permitted, marketing communications aligned with your preferences.
To analyze and improve our website, mobile experience, games and promotions through aggregated and anonymized reports.
To enforce our terms, resolve disputes and protect our legal rights.

Legal Bases for Processing (GDPR)

If you are located in the European Economic Area or the UK, we rely on one or more of the following legal bases:

Contractual necessity: processing necessary to perform our agreement with you (for example, to operate your account).
Legal obligation: processing necessary to comply with laws or regulatory obligations.
Legitimate interests: for fraud prevention, service improvement, security, and enforcing our terms, where such interests are not overridden by your rights.
Consent: when you explicitly opt in to receive marketing communications or where required for certain processing activities.

Cookies and Similar Technologies

We and our partners use cookies and similar technologies to provide and improve our services, remember your choices, and deliver relevant content. You may control cookie preferences through your browser settings or via any consent tool we provide. Disabling certain cookies may affect website functionality.

Sharing and Disclosure of Information

We may share personal data in limited circumstances:

With third-party service providers who perform services on our behalf, such as technology providers, analytics providers, and customer support partners, subject to confidentiality and security obligations.
With auditors, legal advisors and regulators when required by law or to comply with regulatory requirements.
To protect rights, safety or property: when necessary to investigate fraud, abuse, or other illegal activity, or to respond to lawful requests by public authorities.
In connection with corporate transactions such as a merger, sale, reorganization or asset transfer, subject to contractual protections for personal data.

Automated Decisions and Profiling

We may use automated processes to detect fraud, assess risk, and tailor your experience. Such processing can include profiling based on your account activity and other information. Where decisions would significantly affect you and are based solely on automated processing, you have rights to request human review and to contest the decision, subject to applicable law.

Data Security

We implement reasonable technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration or destruction. These measures are regularly reviewed and updated. However, no system can be guaranteed completely secure, so please take care with account credentials and report any suspected security issues to us immediately at [email protected].

Data Retention

We retain personal data only as long as necessary for the purposes described in this policy, including to meet legal, regulatory, and tax obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of information and the purposes for which it was collected.

Your Rights

Depending on your jurisdiction, you may have the following rights with respect to your personal data:

Right to access the personal data we hold about you.
Right to request correction of inaccurate or incomplete data.
Right to request erasure of your personal data where there is no lawful reason for us to retain it.
Right to restrict or object to certain types of processing, including direct marketing.
Right to data portability for data you have provided to us in a structured, commonly used, machine-readable format.
Right to withdraw consent at any time where processing is based on consent.

To exercise these rights, contact us at [email protected]. We will respond in accordance with applicable law. You may also have the right to lodge a complaint with a supervisory authority.

International Transfers

Your information may be processed and stored in jurisdictions outside your country. When we transfer personal data across borders, we implement appropriate safeguards such as contractual protections or other lawful transfer mechanisms to ensure an adequate level of protection.

Children's Privacy

We do not knowingly collect personal data from children under the age required by applicable law. If we become aware that we have collected data of a child without parental consent, we will take steps to delete it promptly. If you believe we hold information about a child, please contact us at [email protected].

Third-Party Links and Services

Our services may contain links to third-party websites or integrate third-party services. This Privacy Policy does not apply to third-party sites. We encourage you to review the privacy policies of any third parties before providing personal data.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will notify you by posting a prominent notice or by other means where required. Please review this policy periodically.

Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our data practices, contact us at:

Email: [email protected]