Responsible gambling

We want you to enjoy playing in a way that stays fun and safe. If gambling stops being entertaining or starts to cause stress, worry, financial strain or relationship problems, there are practical steps you can take right away. Below you’ll find clear, non-judgmental guidance on tools you can use, where to seek extra support, and how provincial differences can affect available protections.

Tools (Deposit Limits, Time-Outs, Self-Exclusion)

Built-in safer-play tools help you manage time and money before problems develop. Consider using one or more of these options and review them regularly to match your needs.

Deposit limits — Set a daily, weekly or monthly cap on how much you add to your account. Start with a conservative amount you can comfortably afford to lose and reduce it if you feel the need.
Wagering or stake limits — Limit the amount you bet on a single spin, hand or event to avoid quick losses and impulsive play.
Loss limits — Choose a maximum loss threshold for a session or period so you stop before losses escalate.
Session time limits and reality checks — Use tools that remind you how long you’ve been playing or automatically log you out after a set time. Short, scheduled breaks reduce impulsive decisions.
Cooling-off (temporary time-out) — If you need a break, a short cooling-off period (days or weeks) can be an immediate relief without permanently locking your account.
Self-exclusion — For longer-term recovery, a formal self-exclusion blocks access for a defined period or permanently. Choose a length that supports your wellbeing, and combine self-exclusion with removing stored payment methods and closing saved account session data.
Payment controls — Remove saved cards, pause auto-deposit options, and consider using pre-paid cards or third-party budgeting tools to separate gambling funds from everyday money.

How to put these tools in place:

Check your account settings or responsible-gambling section for quick links to set or change limits.
If you can’t find an option, contact customer support and ask them to apply limits, a time-out or self-exclusion on your behalf.
If you change limits, most systems enforce them immediately or after a short waiting period to prevent impulsive reversals.

Links to Support Organizations

If gambling is creating hardship, reaching out for support is a strong and useful step. Professional and community services can provide confidential advice, practical plans, and emotional support.

Consider talking to a trusted health professional or counselor experienced with problem gambling for assessment and an action plan.
Many communities have specialist gambling support services offering one-to-one counseling, support groups and phone lines. These services can help with coping strategies, financial planning and family support.
If you’re worried about immediate safety—yours or someone else’s—contact local emergency services.

Practical steps when contacting support:

Be honest about time, money and feelings tied to gambling. This helps professionals create realistic, achievable goals.
Ask about short-term strategies you can use immediately (temporary self-exclusion, blocking software, or emergency financial controls).
Consider involving a close friend or family member who can help you enforce limits or review finances while you take a break.

Differences from Canada-specific standards

Regulations and safer-play features can vary by province and territory. That affects which protection measures are mandatory and how they are implemented.

Some provinces require operators to offer specific tools and to participate in centralized self-exclusion schemes; other regions may rely on operator-level options. Check what protections are available where you live.
Payment processing and account verification processes vary; if you rely on local banking protections, verify with your provider how gambling transactions are handled and what consumer safeguards are in place.
Language and support availability may differ—if you prefer help in a particular language, ask customer support or local services about options and availability.

If you’re unsure which protections apply to you, ask customer support about provincial or territorial measures and how to access them, and consider consulting a local health or community service for guidance.

Warning Signs to Watch For

Recognizing early warning signs makes it easier to take action before problems grow. If you notice one or more of the items below, it’s a good moment to pause and review your play.

Spending more time or money than intended.
Borrowing, selling possessions or using money for essentials to gamble.
Feeling anxious, restless or irritable when not gambling.
Lying to family or friends about gambling activity.
Chasing losses—trying to win back money quickly.
Neglecting work, studies, relationships or self-care because of gambling.

Practical Steps You Can Take Right Now

Set modest deposit and time limits immediately, and put a short cooling-off period in place if you feel uncomfortable reducing limits right away.
Remove saved payment methods from your account and consider using a separate prepaid card or budgeting account for discretionary spending.
Use device-level blocks or dedicated blocking apps to reduce access when needed.
Tell a trusted person what you’re doing so they can offer practical support and accountability.
If you’re experiencing financial harm, contact a financial counselor for immediate budgeting and debt-management advice.

Support for Friends and Family

Helping someone who is struggling with gambling can be difficult. Compassion, clear boundaries and practical support are most helpful.

Open a calm conversation focused on concern, not blame. Listen and express that help is available.
Encourage the person to set limits, take a break or seek professional support. Offer to help them contact services or to be present during an appointment.
Protect household finances: consider joint banking safeguards, remove access to shared cards, or involve a financial counselor.
Look after your own wellbeing—support groups and counselors can help you navigate the emotional impact.

How We Support Safer Play

Our aim is to make safer gambling easy and accessible. If you need assistance using tools or want to discuss a limit, time-out or self-exclusion, contact our support team and we will act respectfully and promptly to support your wellbeing.

We encourage regular self-checks, using limit-setting tools, and taking breaks. If play stops being enjoyable, take action early—small steps now can prevent larger harms later.

If you would like help implementing any of the steps above, please reach out to our customer support for a confidential conversation about options that suit you. You do not have to manage this alone—support is available and effective.